Terms of Service

Version 1.0 · Last updated: January 26, 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of applications and services provided by Ceramic Labs, LLC ("Ceramic," "we," "us," or "our"), including all of our mobile applications, websites, APIs, and related services (collectively, the "Services").

By creating an account or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use our Services.

2. Eligibility

You must meet the minimum age requirement for your country or region to use our Services. In most jurisdictions, this is 13 years old, but some regions require users to be older (for example, 16 in parts of the European Union). If you are under 18 (or the age of majority in your jurisdiction), you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

3. Your Account

To use certain features, you must create an account. You are responsible for:

  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or remain inactive for extended periods.

4. Our Services

Ceramic operates multiple applications that may share underlying infrastructure and functionality. This enables features such as:

  • A unified account across our applications
  • Friend connections and social features
  • Contact-based friend discovery
  • Content sharing between users

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We will make reasonable efforts to notify you of significant changes that affect your use of our Services.

5. User Content

Our Services allow you to create, upload, and share content, including recordings, photos, videos, messages, and profile information ("User Content"). You retain ownership of your User Content, but by using our Services, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, distribute, and create derivative works from your User Content for the purpose of operating, improving, and developing our Services. This license continues for content that has been shared with other users or cached in our systems, even after you delete your account.

You are solely responsible for your User Content and represent that:

  • You own or have the necessary rights to share the content
  • Your content does not violate the rights of any third party
  • Your content complies with these Terms and applicable laws

We reserve the right to remove or disable access to any User Content that violates these Terms or that we determine, in our sole discretion, to be harmful, objectionable, or otherwise inappropriate. We are not obligated to store, maintain, or provide backups of your User Content.

Public Content: Content you choose to make public may be indexed by search engines and accessed by third-party services, including AI-powered search and discovery tools. You acknowledge that public content may appear in search results or be cited by AI assistants. Use our privacy settings to control the visibility of your content.

AI and Machine Learning: Your User Content may be used to train, improve, and develop artificial intelligence and machine learning models that power our Services and future features. This includes analyzing content patterns, improving recommendations, and developing new capabilities. We will not publicly associate your identity with specific model outputs derived from your content.

6. Voice and Likeness Cloning

Some features of our Services allow you to create AI-generated clones of your voice, image, or likeness ("Clones"). These features require your explicit consent before any biometric data is collected.

Consent and Rights

  • Your Consent Required: We will only create Clones with your explicit, informed consent. You will be asked to confirm your consent before any voice recordings, photos, or videos are used for cloning purposes.
  • Your Clones: You retain rights to your voice and likeness. By creating a Clone, you grant us a license to process your biometric data solely for the purpose of creating and operating your Clone within our Services.
  • Your Responsibility: You are responsible for content created using your Clones. Do not use Clones to create misleading, fraudulent, or harmful content.

Third-Party Cloning

You may only create Clones of yourself. Creating Clones of other people requires their explicit written consent. You represent and warrant that you have obtained all necessary permissions before submitting any third-party voice recordings, photos, or videos for cloning purposes. Unauthorized cloning of another person's voice or likeness is prohibited and may result in account termination.

Revocation and Deletion

You may revoke your consent and delete your Clones at any time through the app settings. Upon deletion, we will remove your Clone data from our systems and request deletion from third-party processors within 30 days. Content previously created using your Clones may persist where it has been shared with others.

7. Acceptable Use

You agree not to use our Services to:

  • Violate any applicable laws, regulations, or third-party rights
  • Upload or share content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
  • Impersonate any person or entity, or misrepresent your affiliation
  • Send spam, unsolicited messages, or content to users who have not consented
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the integrity or performance of our Services
  • Use automated means (bots, scrapers, etc.) to access our Services without permission
  • Reverse engineer, decompile, or attempt to extract the source code of our software

8. Subscriptions and Payments

Some features of our Services require a paid subscription. Subscriptions are processed through the Apple App Store, Google Play Store, or other payment providers.

  • Billing: Subscription fees are billed in advance on a recurring basis according to the plan you select.
  • Auto-Renewal: Subscriptions automatically renew unless you cancel at least 24 hours before the end of the current period.
  • Free Trials: If you start a free trial, you will be charged the subscription fee at the end of the trial period unless you cancel before the trial ends.
  • Cancellation: You may cancel your subscription at any time through your app store account settings or the payment provider used. Cancellation takes effect at the end of the current billing period.
  • Price Changes: We may change subscription prices from time to time. Price changes will apply to your next billing cycle after notice is provided.
  • Taxes: Prices may not include applicable taxes, which will be added where required by law.
  • Refunds (App Stores): Refunds for purchases made through the Apple App Store or Google Play Store are handled by those platforms according to their policies. Contact Apple or Google directly to request a refund.
  • Refunds (Direct Purchases): For purchases made directly through our website, you may request a refund within 14 days of purchase if you have not used the paid features. After 14 days, or once you begin using paid features, refunds are generally not available. Refunds are not provided for partial billing periods. Contact us at support@ceramic.sh to request a refund.
  • EU/UK Consumers: You have a statutory 14-day right to withdraw from digital purchases. By using our paid Services immediately after purchase, you acknowledge that you lose this withdrawal right once the service is accessed.

9. Intellectual Property

Our Services, including all content, features, and functionality (excluding User Content), are owned by Ceramic and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our written permission.

10. Copyright and DMCA

We respect the intellectual property rights of others. If you believe that content on our Services infringes your copyright, please send a notice to legal@ceramic.sh with the following information:

  • A description of the copyrighted work you claim has been infringed
  • The location of the infringing material on our Services
  • Your contact information (name, address, phone, email)
  • A statement that you have a good faith belief that the use is not authorized by the copyright owner
  • A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner
  • Your physical or electronic signature

We may remove or disable access to allegedly infringing content and may terminate accounts of repeat infringers.

11. Third-Party Services

Our Services may contain links to or integrate with third-party services. We are not responsible for the content, policies, or practices of third-party services. Your use of third-party services is at your own risk and subject to those services' terms and privacy policies.

12. Beta Services

We may offer alpha, beta, preview, or early access features ("Beta Services"). Beta Services are provided "as-is" for testing and evaluation purposes. We may modify or discontinue Beta Services at any time without notice. Beta Services may contain bugs or errors, and your use of Beta Services is at your own risk.

13. Termination

We may suspend or terminate your access to our Services at any time, with or without cause, with or without notice. You may delete your account at any time through the app settings. Upon deletion:

  • Your account will enter a 30-day grace period during which you can cancel the deletion
  • After the grace period, your account and associated data will be permanently deleted
  • Some data may be retained as required by law or for legitimate business purposes
  • You may request a copy of your data before deletion by contacting legal@ceramic.sh

14. Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CERAMIC LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OUR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

16. Indemnification

You agree to indemnify and hold harmless Ceramic and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our Services, your User Content, or your violation of these Terms.

17. Dispute Resolution

Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Wilmington, Delaware. You agree to waive your right to a jury trial and to participate in class action lawsuits.

Small Claims Exception: Either party may bring an individual action in small claims court in their county of residence (or in New Castle County, Delaware for Ceramic) if the claim qualifies for small claims court jurisdiction.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to legal@ceramic.sh within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, you and Ceramic may pursue claims against each other in court.

Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights.

18. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes through an in-app notification, by email, or by posting the updated Terms in our Services. For material changes, we may require you to review and accept the updated Terms before continuing to use our Services. Your continued use of our Services after such changes constitutes acceptance of the updated Terms.

19. General

  • Governing Law: These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ceramic regarding our Services.
  • Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
  • Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
  • Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights at any time.
  • Force Majeure: We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, war, terrorism, government actions, power or internet outages, or third-party service failures.

20. App Store Terms

If you download our mobile application from the Apple App Store or Google Play Store (each, an "App Store"), the following additional terms apply:

  • These Terms are between you and Ceramic only, not with the App Store provider. Ceramic, not the App Store provider, is solely responsible for our Services.
  • The App Store provider has no obligation to provide maintenance or support for our Services.
  • The App Store provider is not responsible for any product warranties, whether express or implied. If our Services fail to conform to any applicable warranty, you may notify the App Store provider for a refund of the purchase price (if any). The App Store provider has no other warranty obligation.
  • The App Store provider is not responsible for addressing any claims relating to our Services, including product liability claims, consumer protection claims, or intellectual property claims.
  • In the event of any third-party claim that our Services infringe that third party's intellectual property rights, Ceramic, not the App Store provider, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
  • The App Store provider and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance, the App Store provider will have the right to enforce these Terms against you as a third-party beneficiary.

21. Contact Us

If you have any questions about these Terms, please contact us at legal@ceramic.sh.

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